Frequently Asked Questions
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Frequently Asked Questions

  • What resolution should my image be?

    For best results, 300 dpi is preferred to maintain the best quality. We do not recommend printing files from facebook, screen shots, and/or text messages.

  • What color mode and profile should I use?

    To ensure proper color, images uploaded to our website should be in RGB color mode with the sRGB color space.

  • How can I import a design from Canva?

  • Privacy Policy

    We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

  • Terms and Conditions

    Our quality promise. At Picture Perfect, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns. Please note that only technical inadequacies, which are avoidable with the technology available, are considered a defect and do not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Contact customer service at support@mypictureperfect.biz for assistance.

    Our copyright policy. By clicking PROCEED TO CHECKOUT, I declare that I am the owner or have permission from the owner of any copyright to the files/photos included in this order. By declaring that I am the owner or have permission from the owner of any copyright to the files/photos included in this order, I authorize and grant a non- exclusive license to Picture Perfect and its agents to produce the photos. I agree to pay the charges for printing the photos and to indemnify and hold harmless Picture Perfect and its agents for any and all liability from any claims brought by any other person claiming interest in the files/photos.

    According to FEDERAL COPYRIGHT LAW, reproduction rights to a photograph remain with the photographer. To ensure compliance with this law, Picture Perfect will reproduce a photograph only with written consent from the copyright owner.

    Refunds for purchases online with a credit card will be provided as a credit back to the card used at the time of purchase. This may take up to 5 business days upon receipt of the returned product/merchandise and may take 24–48 hours to update on your bank statement.

    Sexually explicit images. Picture Perfect has a legal obligation to report sexually explicit images involving minors to the proper authority.